An innovative e-commerce startup dedicated to connecting African businesses with global markets is hiring a Remote Operations Coordinator to join its growing team. The company has built a platform that simplifies cross-border trade, empowering small and medium businesses to sell and ship products worldwide. This role is an exciting opportunity for detail-oriented professionals who want to contribute to the growth of Africa’s digital economy while working from the comfort of their home.
Job Summary
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Job Field: Operations & Administration
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Qualification: Bachelor’s degree in Business Administration, Supply Chain Management, or related field
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Experience: 3–5 years in operations, logistics, or project coordination
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Salary Range: ₦250,000 – ₦400,000 per month
About the Role
The Remote Operations Coordinator will be responsible for overseeing the daily logistics and operational flow of the e-commerce platform. This includes coordinating shipments, managing order fulfillment, monitoring service providers, and ensuring smooth communication between sellers, buyers, and internal teams. The role requires a professional who can manage complex workflows, think critically about process improvements, and maintain operational efficiency across borders.
The e-commerce startup is rapidly scaling and needs individuals who thrive in fast-paced environments. You’ll be tasked with ensuring that customers receive their products on time, sellers are supported in their fulfillment process, and logistics partners meet their obligations. In addition to handling daily operational tasks, you will also work on long-term projects to strengthen systems and processes, making the business more resilient and scalable.
Key Responsibilities
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Coordinate daily order fulfillment, ensuring timely shipping and delivery.
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Act as the point of contact between logistics partners, sellers, and customers.
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Track shipments and resolve issues related to delays, lost goods, or damaged products.
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Monitor warehouse activities and ensure inventory accuracy in digital systems.
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Create and maintain standard operating procedures for operational workflows.
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Analyze operational data and recommend strategies for efficiency improvements.
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Provide detailed weekly and monthly reports on fulfillment and logistics performance.
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Collaborate with the finance team to track expenses related to shipping and vendor payments.
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Work with customer service to resolve complaints related to order delays or operational errors.
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Support management with special projects aimed at expanding the company’s logistics network.
Requirements
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Strong organizational and multitasking skills with a proven ability to manage deadlines.
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Experience with logistics, supply chain, or e-commerce platforms.
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Familiarity with tools like Google Sheets, Trello, Asana, or other project management software.
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Ability to analyze data and generate actionable insights for process improvement.
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Excellent written and verbal communication skills.
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Flexibility to adapt to changing priorities in a dynamic startup environment.
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Prior remote work experience is an added advantage.
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Knowledge of African cross-border trade systems is desirable but not mandatory.
Benefits
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Competitive monthly salary within the stated range.
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Full remote flexibility with structured communication tools.
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Opportunities to grow into senior operational management roles as the company scales.
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Training and exposure to international e-commerce practices.
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A supportive team culture that values innovation and problem-solving.
Why This Role is Important
In an e-commerce environment, operations form the backbone of customer satisfaction. Customers expect their products delivered quickly and reliably, while sellers depend on seamless logistics to grow their businesses. The Remote Operations Coordinator is at the center of this system, ensuring both sides are supported. By building efficient workflows and maintaining clear communication, you will directly influence customer loyalty and seller retention, which are critical for the company’s success.
Beyond managing day-to-day activities, this role offers a chance to contribute strategically. You will participate in discussions on how the company should scale its logistics network, enter new markets, and adopt new technologies. Your insights will shape policies that determine how thousands of businesses interact with the platform.
Career Growth Potential
Working as a Remote Operations Coordinator is a career path that can lead to senior-level positions in operations and supply chain management. With the startup’s ambitious plans for expansion, high performers will have the opportunity to move into roles such as Head of Operations, Supply Chain Director, or General Manager of Regional Fulfillment. This means the experience you gain will not only enhance your resume but also put you in line for leadership roles within a short time.
How to Apply
Interested candidates should send their CV and a brief cover letter to jobapp306@gmail.com with the subject line: Application for Remote Operations Coordinator.