Job Summary
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Job Title: Remote Medical Support Specialist
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Qualification: Bachelor’s degree in Nursing, Public Health, Medical Laboratory Science, or related health field
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Location: Remote (Nigeria)
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Experience: 2–4 years in healthcare support, patient care, or telemedicine services
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Job Field: Healthcare / Medical Support
About the Company
MediLink Care Services is a digital health company that connects patients with licensed medical professionals through telemedicine platforms. They provide round-the-clock health support, remote consultations, and patient education services across Africa. With a growing patient base, MediLink is recruiting a Remote Medical Support Specialist to assist in patient communication, medical record management, and virtual healthcare delivery.
Role Overview
The Medical Support Specialist will act as the first point of contact for patients, offering guidance, coordinating with doctors, and ensuring smooth telemedicine consultations. This role requires medical knowledge, empathy, and excellent communication skills.
Key Responsibilities
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Provide initial patient support via phone, email, or chat platforms.
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Collect medical history and record essential details before consultations.
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Assist doctors during virtual appointments by managing documentation.
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Educate patients on medication usage, follow-up care, and health guidelines.
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Coordinate referrals to specialists when necessary.
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Manage digital health records and ensure confidentiality compliance.
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Support health campaigns and patient awareness programs.
Required Skills and Qualifications
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Bachelor’s degree in Nursing, Public Health, or Medical Laboratory Science.
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2–4 years of healthcare or patient support experience.
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Knowledge of medical terminology and patient care practices.
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Proficiency with telemedicine platforms and digital communication tools.
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Strong interpersonal and problem-solving skills.
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Ability to work remotely with professionalism and discretion.
Desirable Attributes
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Certifications in telemedicine or digital health systems.
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Prior experience in hospital call centers or medical customer care.
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Multilingual ability to communicate with patients across regions.
Benefits of Working with MediLink Care Services
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Competitive salary with health allowances.
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Remote-first culture with flexible working hours.
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Training in telemedicine systems and digital healthcare tools.
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Opportunity to work with a growing patient network across Africa.
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Pathway to senior roles in healthcare management and telemedicine operations.
Career Growth Prospects
Employees can advance into Senior Medical Support Specialist, Telemedicine Coordinator, or Health Program Manager roles. MediLink also sponsors professional development courses in digital health and public health leadership.
Application Process
Applicants should prepare:
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CV highlighting healthcare experience.
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Cover letter emphasizing patient care skills.
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Professional certifications (if available).
How to Apply
Send applications to:
medilinkcare.hr@gmail.com
with the subject line: “Application – Remote Medical Support Specialist”
Shortlisted applicants will complete a short case-based assessment before interviews.
Final Thoughts
This role is perfect for healthcare professionals who want to transition into the digital health space. Working with MediLink Care Services allows you to impact lives remotely, bridging the gap between patients and healthcare providers.