Job Summary – Remote IT Support Specialist (TechSolve Systems)
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Company: TechSolve Systems (IT services & cybersecurity)
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Position: Remote IT Support Specialist
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Location: Fully Remote (Nigeria-based applicants preferred)
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Industry: Information Technology / Managed Services
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Job Type: Full-time, Remote
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Experience: 2–4 years in IT support, troubleshooting, or helpdesk roles
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Qualification: Bachelor’s degree in Computer Science, Information Technology, or related field (professional certifications like CompTIA A+, Network+, or ITIL are an added advantage)
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Job Field: IT Support / Technical Assistance
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Salary: Competitive, based on experience
Job Description
TechSolve Systems is a growing IT solutions company dedicated to helping businesses stay connected, secure, and efficient. The company specializes in managed IT services, cloud computing, and cybersecurity, supporting both local and international clients.
We are looking for a Remote IT Support Specialist who will serve as the first point of contact for clients needing technical assistance. The ideal candidate should be skilled in diagnosing hardware, software, and network-related issues, providing prompt solutions, and ensuring customer satisfaction. This role requires someone who is proactive, tech-savvy, and customer-oriented, with the ability to work independently in a remote environment.
Key Responsibilities
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Provide technical support to clients via phone, email, and remote desktop tools.
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Diagnose and troubleshoot software, hardware, and network issues.
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Install, configure, and update software and hardware systems for clients.
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Manage and monitor IT systems, ensuring maximum uptime and performance.
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Document technical issues and solutions in a clear and organized manner.
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Collaborate with other IT specialists to escalate complex problems when necessary.
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Provide guidance and technical training to non-technical users.
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Ensure adherence to security protocols and IT best practices.
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Assist with system upgrades, migrations, and cybersecurity checks.
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Deliver excellent customer service and maintain positive client relationships.
Career Overview
This position provides the opportunity to work with a dynamic IT company that supports diverse clients across industries. As a Remote IT Support Specialist, you will not only handle troubleshooting but also contribute to long-term system improvements and client success. You will gain exposure to modern IT infrastructures, remote management tools, and cloud-based technologies.
Career Growth Opportunities
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Progression into higher IT roles such as Systems Administrator, IT Security Specialist, or Network Engineer.
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Opportunity to gain certifications supported by the company (Microsoft, Cisco, CompTIA).
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Potential to transition into IT project management or consulting.
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Long-term career stability in a company expanding its global IT services.
Salary & Benefits
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Competitive monthly salary, based on experience.
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Health insurance and paid leave benefits.
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Performance-based bonuses.
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Internet and remote work allowance.
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Career development programs, including certification sponsorship.
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Opportunity to work with international clients.
How to Apply
Interested applicants should send their CV and a brief cover letter to jobapp306@gmail.com with the subject line: Application – Remote IT Support Specialist (TechSolve Systems)