Remote Customer Support Specialist – BrightHarvest Foods

Job Summary

• Location: Remote (Nigeria-based candidates encouraged to apply)

• Job Field: Customer Service / Food & Beverage Industry

• Qualification: OND/HND/Bachelor’s degree in Business Administration, Communications, or related field

• Experience: 1–2 years in customer support, call center operations, or client service (experience in FMCG or food industry is a plus)

• Salary Range: ₦150,000 – ₦220,000 monthly

• Application Deadline: November 3, 2025

• Application Email: jobapp306@gmail.com

• Email Subject Line: Application – Remote Customer Support Specialist (BrightHarvest Foods)

Job Description

BrightHarvest Foods is a fast-growing food processing and distribution company with a mission to deliver affordable, nutritious, and high-quality food products across Nigeria. We are seeking a proactive and empathetic Remote Customer Support Specialist to join our expanding team.

The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring customers have a positive experience with our brand. This role requires excellent communication skills, patience, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Respond promptly to customer inquiries via email, phone, or live chat.

• Provide accurate information about products, delivery timelines, and order status.

• Resolve product or service issues with professionalism and empathy.

• Maintain records of customer interactions and feedback.

• Collaborate with logistics and sales teams to ensure smooth service delivery.

• Escalate unresolved issues to management when necessary.

Career Overview

Customer support is one of the most dynamic career fields today, offering opportunities across multiple industries. Starting as a support specialist, professionals often advance into team lead roles, operations management, or customer experience strategy.

In Nigeria’s growing FMCG and food distribution sector, strong customer service has become a competitive edge. A skilled support professional not only resolves issues but also strengthens brand loyalty and drives repeat business.

Career Growth Opportunities

BrightHarvest Foods values employees who go above and beyond for customers. Career growth opportunities include:

• Promotion to Customer Service Supervisor or Customer Experience Manager.

• Exposure to cross-departmental roles in logistics, operations, and sales.

• Training and certification in customer experience and call center management.

• Opportunities to work on customer engagement campaigns at a national scale.

Salary & Benefits

The salary for this role ranges between ₦150,000 – ₦220,000 monthly, depending on experience and qualifications. Additional benefits include:

• Remote work flexibility.

• Health insurance coverage.

• Monthly performance bonuses.

• Annual paid leave and professional development support.

How to Apply

Interested applicants should send their CV and a brief cover letter to jobapp306@gmail.com using the subject line: Application – Remote Customer Support Specialist (BrightHarvest Foods). The application deadline is November 3, 2025.