Remote Customer Support Specialist at SwiftConnect Solutions

Job Summary

Job Title: Remote Customer Support Specialist
Location: Remote (Nigeria)
Employment Type: Full-time
Job Field: Customer Service / Support
Qualification: OND/HND/BA/BSc in any discipline
Experience: 1–3 years in customer service or support roles
Salary Range: ₦150,000 – ₦250,000 monthly (depending on experience)
Skills: Communication, problem-solving, empathy, multitasking, CRM tools (Zendesk, Freshdesk)
Benefits: Remote work, health allowance, performance bonuses, internet stipend, career development
Application Email: jobapp306@gmail.com
Subject Line: Application – Remote Customer Support Specialist (SwiftConnect Solutions)

Job Description

SwiftConnect Solutions is a technology-driven outsourcing company that partners with businesses to provide seamless customer support across digital platforms. The company is currently seeking a Remote Customer Support Specialist who can provide excellent service to clients and their customers, ensuring satisfaction and loyalty.

The ideal candidate is someone who enjoys solving problems, has strong communication skills, and can manage multiple customer interactions efficiently. You will serve as the first point of contact for customers, handling inquiries, troubleshooting issues, and escalating cases where necessary.

Key Responsibilities

Respond to customer inquiries through email, chat, and phone in a timely manner.
Provide accurate information about products and services.
Resolve complaints and technical issues with empathy and professionalism.
Document customer interactions and update support databases.
Escalate unresolved cases to higher-level support teams when required.
Monitor customer feedback and suggest improvements to processes.
Use CRM software such as Zendesk or Freshdesk to manage tickets.
Meet performance metrics including response time, resolution time, and satisfaction scores.

Career Overview

Working as a Remote Customer Support Specialist with SwiftConnect Solutions provides exposure to diverse industries such as fintech, e-commerce, and SaaS. This role builds strong interpersonal and technical support skills, making it ideal for individuals who want to advance in customer experience management.

SwiftConnect fosters a supportive culture where teamwork and collaboration are valued. Employees are trained regularly to keep up with customer service best practices, ensuring that they grow while delivering top-notch service.

Career Growth Opportunities

Opportunity to move into Senior Support Specialist or Team Lead roles.
Pathway to roles such as Customer Experience Manager or Operations Coordinator.
Continuous training in CRM systems, communication, and service excellence.
Exposure to international support projects with global clients.
Performance recognition leading to salary increments and promotions.

Salary & Benefits

Monthly salary between ₦150,000 – ₦250,000 based on experience and skills.
Fully remote work with flexible scheduling options.
Health support allowance and internet stipend provided.
Performance-based bonuses for meeting or exceeding KPIs.
Paid annual leave and training allowances.
Access to mentorship and professional development resources.

Application Guidelines

Interested applicants should send their CV and cover letter to jobapp306@gmail.com.
The subject line of the email should be: Application – Remote Customer Support Specialist (SwiftConnect Solutions).