Remote Customer Support Representative at SwiftConnect Technologies

Job Summary
SwiftConnect Technologies, a customer-focused IT solutions company, is seeking a Remote Customer Support Representative to provide excellent customer service to clients across Nigeria. Candidates should have a minimum of OND/HND in any discipline and at least 1–2 years of customer service experience. This position falls under the Customer Service & IT Support field and requires strong communication skills, patience, and problem-solving ability.

• Location: Remote (Nigeria)

• Employment Type: Full-time, Remote

• Qualification: OND/HND minimum (Bachelor’s Degree is an advantage)

• Experience: 1–2 years in customer service or support role

• Field: Customer Service & IT Support

• Role: Remote Customer Support Representative

• Company Name: SwiftConnect Technologies

• Deadline: October 27th, 2025

• Salary Range: ₦120,000 – ₦180,000 monthly

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About the Company

SwiftConnect Technologies is an IT service provider dedicated to helping small and medium-sized businesses in Nigeria manage their technology needs. From internet connectivity support to cloud solutions and digital security, SwiftConnect delivers reliable services that keep businesses running smoothly. Their customer-first approach ensures quick resolution of issues and maximum client satisfaction.

Job Description

The Remote Customer Support Representative will serve as the first point of contact for customers, handling inquiries, troubleshooting issues, and escalating complex problems when necessary. You will communicate with clients via phone, email, and chat, ensuring that their concerns are addressed promptly and professionally.

The role is best suited for someone who is patient, empathetic, and tech-savvy enough to guide customers through simple IT troubleshooting. Since the role is remote, candidates must also be self-motivated and disciplined in meeting performance goals.

Key Responsibilities

• Respond to customer inquiries via email, phone, and live chat.

• Provide technical support for common IT-related issues.

• Escalate unresolved technical problems to higher-level support.

• Document customer interactions in the company’s CRM system.

• Follow up with clients to ensure issues are fully resolved.

• Educate customers about company products and services.

• Maintain a professional and friendly tone in all communications.

Required Qualifications

• OND/HND in any discipline (IT or related field preferred).

• At least 1–2 years’ experience in a customer service or IT support role.

• Strong written and verbal communication skills.

• Familiarity with customer support tools such as Zendesk, Freshdesk, or HubSpot is an advantage.

• Ability to remain calm under pressure and handle frustrated customers professionally.

• Basic IT knowledge to assist customers with troubleshooting.

Experience

Applicants must have at least 1 year of customer support or IT helpdesk experience. Prior remote customer service experience will be highly valued.

Skills Needed

• Excellent communication and interpersonal skills.

• Problem-solving and conflict resolution ability.

• Good organizational and multitasking skills.

• Patience and empathy when handling difficult customers.

• Basic IT troubleshooting knowledge.

Benefits

• Salary range between ₦120,000 – ₦180,000 monthly.

• Remote work flexibility with structured shifts.

• Opportunity to work in a growing tech service company.

• On-the-job training and career development opportunities.

• Performance bonuses for excellent service.

Application Process

Interested applicants should send their CV and cover letter to: jobapp306@gmail.com
Subject Line: Application – Remote Customer Support Representative (SwiftConnect Technologies)

Deadline for Application: October 27th, 2025

Only shortlisted candidates will be contacted for the next stage.