Medisphere HealthTech, a Nigerian digital health solutions provider, is seeking a dedicated Remote Customer Support Agent to join its client relations team. The company delivers telemedicine services, health record management tools, and mobile health applications aimed at improving access to quality healthcare across Nigeria. The role is ideal for individuals who are passionate about healthcare and skilled in providing exceptional customer experiences in a digital environment.
Job Summary
- Job Title: Remote Customer Support Agent
- Company: Medisphere HealthTech
- Location: Remote (Nigeria-based applicants only)
- Job Type: Full-time, Remote
- Qualification: OND/HND/BSc in any field (health sciences or IT preferred)
- Experience: 1–3 years in customer service or technical support
- Salary Range: ₦180,000 – ₦250,000 per month
- Application Deadline: November 10, 2025
- Application Email: jobapp306@gmail.com
Job Description
As a Remote Customer Support Agent, you will be the first point of contact for patients and healthcare providers using Medisphere HealthTech’s platforms. You will assist users with inquiries, troubleshoot technical challenges, and ensure timely resolution of issues. Your role will be critical in maintaining client satisfaction and building trust in the company’s digital healthcare products.
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, and social media channels.
- Troubleshoot and resolve technical issues on the mobile app and web platforms.
- Provide guidance to patients on using telemedicine features and accessing health services.
- Document customer feedback and escalate complex issues to the technical or medical support teams.
- Ensure timely follow-up on unresolved cases to maintain high customer satisfaction.
- Collaborate with product teams to identify recurring user issues and propose improvements.
- Maintain accurate records of customer interactions and support requests.
Qualifications and Skills
- Strong communication and problem-solving skills.
- Basic technical troubleshooting ability for mobile and web platforms.
- Empathetic and patient with strong customer service orientation.
- Ability to multitask in a fast-paced environment.
- Previous experience in healthcare, IT, or tech startups is an advantage.
Career Growth Opportunities
This role offers opportunities for advancement into positions such as Customer Support Lead, Client Relations Manager, or Product Support Specialist. As Medisphere HealthTech expands its digital health services across Africa, you will gain exposure to international best practices and advanced health tech systems.
Salary and Benefits
- Competitive monthly salary of ₦180,000 – ₦250,000.
- Remote work flexibility.
- Paid annual leave and health benefits.
- Training in digital health systems and customer relations.
- Career progression opportunities in one of Nigeria’s fastest-growing healthtech companies.
How to Apply
Interested applicants should send their CV and a short cover letter highlighting their customer service experience to jobapp306@gmail.com with the subject line “Application – Remote Customer Support Agent (Medisphere HealthTech)”. Applications close on November 10, 2025.
This is an excellent opportunity for customer service professionals who want to apply their skills in the healthtech sector, helping millions of Nigerians access better healthcare through innovative digital solutions.