Remote Customer Support Agent at a Fintech Startup (Apply Now)

Are you a good communicator, a fast thinker, and someone who enjoys helping others? A reputable Nigerian fintech company is hiring remote customer support agents to join their team. If you’re looking for a reliable work-from-home job that pays monthly and gives you room to grow, keep reading.

This job is perfect for fresh graduates, NYSC corps members, or anyone who wants to transition into remote tech jobs — even without prior experience.

About the Company – Credwise Technologies

Credwise Technologies is a fast-growing Nigerian fintech startup providing digital loan, savings, and credit-building tools to individuals and small businesses. Their mobile app has over 100,000 users, and the company has been featured in top Nigerian tech blogs like TechCabal and Techpoint.

As the customer base grows, Credwise is expanding its remote customer experience team, and they’re currently hiring Customer Support Agents who can assist users remotely via chat, email, and phone.

• Job Title: Customer Support Agent
• Location: Remote (Nigeria)
• Company: Credwise Technologies – a rising Nigerian fintech company
• Type: Full-Time, Remote
• Salary: ₦100,000/month + bonuses

Job Summary

As a Customer Support Agent, your role is to help Credwise users solve problems quickly and professionally. You’ll be chatting with real people who may be confused, frustrated, or unfamiliar with the app — your job is to calm, assist, and resolve.

This is not a call center role — it’s a digital chat-based support job with occasional calls only when needed. You’ll use platforms like Intercom, Gmail, and WhatsApp for Business to handle inquiries.

Key Responsibilities

Here’s a breakdown of what your daily tasks will look like:

1. Handle Live Chat and Email Support

• Respond to incoming queries from app users

• Provide clear, polite answers to customer issues

• Escalate technical bugs to the IT team

2. Assist Customers via WhatsApp Business

• Guide users on how to use the Credwise app

• Answer payment or transaction-related inquiries

• Help users reset passwords or update their profile

3. Record and Report Customer Feedback

• Log complaints and suggestions from users

• Identify common issues and trends

• Provide insights to improve the support process

4. Follow Company Support Scripts & Tone Guidelines

• Maintain a friendly, professional tone at all times

• Use templates when responding to recurring questions

• Represent the company’s values and mission

5. Support Knowledge Base Updates

• Help write or update FAQs, help articles, and in-app tips

• Suggest ways to improve help documents based on real customer questions

Skills & Requirements

You must have:

• A laptop or desktop computer

• Reliable internet connection (minimum 4G LTE)

• A quiet space to work from home

• Excellent command of English (spelling, grammar, and clarity)

• Ability to type quickly and professionally

• Good emotional control — customers may sometimes be angry or confused

It’s a plus if you have:

• Experience with tools like Intercom, Freshdesk, or Zendesk

• Worked in a customer-facing role before (even if it’s in-person)

• Basic understanding of mobile apps, fintech, or payments

• Fresh graduates and entry-level applicants are encouraged to apply. Full training will be provided.

Why You Should Apply

This isn’t just another online gig — it’s a solid entry-level role into Nigeria’s booming tech ecosystem. Here’s why it stands out:

• Full training provided — You’ll be coached on how to do the job

• No degree required — Just be smart, polite, and teachable

• Work from anywhere — No transportation, no traffic

• Career growth — Opportunity to grow into QA, product, or marketing roles

• Monthly bonuses — Earn more when you perform well

• Real job with a future — Add this to your CV with pride

How to Apply

Follow these steps carefully:

Send your CV to supportjobs@credwise.co

Email Subject: Customer Support Agent – [Your Name]

Deadline to Apply:

July 28, 2025

Applications are reviewed on a rolling basis, so apply early!

Deadline to Apply:

July 28, 2025

Applications are reviewed on a rolling basis, so apply early!

Bonus: How to Stand Out

Credwise receives hundreds of applications. Here’s how you can increase your chances:

• Keep your email short, polite, and error-free

• Show that you’re familiar with their brand or app

• Reply fast if contacted — first impression matters in support roles

• If you’ve used tools like Gmail, Telegram, Google Docs, mention them!

Who This Job Is For

This job is ideal for:

• NYSC corps members working from home

• Unemployed graduates looking to enter tech

• Stay-at-home parents needing flexible income

• Anyone transitioning into online customer service

Final Words

With more companies shifting their customer service online, now is the best time to build a remote career in support. This role at Credwise Technologies gives you everything: structure, training, income, and growth.

Whether you’re just starting out or looking for your next remote gig — don’t sleep on this opportunity. Companies like Credwise are proving that remote work is the future in Nigeria, and you can be a part of it.