Job Summary
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Location: Remote
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Job Field: Customer Service & Support
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Qualification: Bachelor’s degree in Communications, Business, or related field
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Experience: Minimum 2 years in customer service or client relations
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Salary Range: ₦280,000 – ₦380,000 monthly
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Application Deadline: October 27th, 2025
Job Overview
HelixWorks is a fast-growing software solutions provider helping businesses streamline their workflows with innovative tools. The company is seeking a Remote Customer Success Specialist to join its expanding client-facing team. This role is critical in ensuring clients not only use HelixWorks’ products effectively but also achieve measurable value. The ideal candidate will be empathetic, proactive, and solutions-driven, with the ability to turn customer challenges into opportunities for long-term success.
Key Responsibilities
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Act as the main point of contact for assigned clients, ensuring satisfaction and retention.
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Guide new clients through onboarding and product training.
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Monitor client accounts to identify usage trends and potential issues.
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Resolve inquiries efficiently while maintaining a professional and friendly tone.
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Collect feedback and relay insights to the product development team.
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Develop client success plans to drive adoption and engagement.
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Conduct regular check-ins and business reviews with key accounts.
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Support customers in troubleshooting technical issues by collaborating with engineers.
Required Skills & Qualifications
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Bachelor’s degree in Communications, Business Administration, or related field.
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Excellent interpersonal and problem-solving skills.
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Strong written and verbal communication abilities.
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Experience working with CRM tools such as Salesforce, HubSpot, or Zoho.
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Ability to multitask and manage multiple client relationships at once.
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Self-motivated, organized, and comfortable working remotely.
Preferred Experience
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Prior work in a SaaS or tech startup environment.
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Exposure to customer success metrics like NPS and churn rates.
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Ability to create training resources and FAQs.
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Familiarity with live chat and customer support platforms such as Zendesk or Intercom.
Salary & Benefits
HelixWorks offers a salary of ₦280,000 – ₦380,000 per month, based on experience. Employees also enjoy:
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Flexible work-from-home arrangements.
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Paid annual leave and wellness support.
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Monthly internet allowance.
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Career advancement opportunities with structured mentorship.
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Training reimbursements for certifications relevant to customer service.
Career Growth Opportunities
This position offers growth into Senior Customer Success Manager and later into leadership roles such as Customer Experience Director. HelixWorks invests in internal promotions and ensures employees who consistently demonstrate initiative and results receive recognition and advancement.
Why Join HelixWorks?
At HelixWorks, customer satisfaction is not just a department; it is a culture. Team members work closely with clients across industries, learning how digital tools transform businesses in real time. The supportive environment, combined with exposure to innovative projects, makes this role a perfect opportunity for individuals looking to grow in the customer success field.
Application Process
Candidates should submit their CV along with a short note describing a time they helped a customer resolve a major challenge. Strong applications will highlight both technical problem-solving and interpersonal skills.
Send your application to: jobapp306@gmail.com
Email Subject Line: Application for Remote Customer Success Specialist – HelixWorks