Job Type: Full Time, Remote
Qualification: BA/BSc/HND
Experience: 2 – 4 years
Location: Nigeria (Remote)
Salary Range: ₦250,000 – ₦400,000 per month
Job Field: Customer Service / Tech Support
Company Overview
GreenAcre Technologies is a fast-rising Nigerian tech solutions company providing cloud-based software and digital management tools for small and medium-sized enterprises (SMEs). With a mission to make technology accessible and affordable for African businesses, GreenAcre offers services in CRM software, business automation, and data management systems. The company is seeking a Remote Customer Success Specialist to help ensure clients get the most value out of its digital products and services.
Job Summary in Bullet Points:
- Manage customer relationships and provide top-quality support.
- Guide new clients through the onboarding and setup process.
- Monitor customer satisfaction and retention metrics.
- Troubleshoot user issues and escalate technical challenges when necessary.
- Collect feedback and work with the product team to improve user experience.
- Maintain accurate client records in CRM tools.
- Develop customer education materials and support documentation.
- Conduct follow-up sessions to ensure smooth product adoption.
Job Description
The Remote Customer Success Specialist will play a key role in improving customer satisfaction and product engagement. You’ll serve as the main point of contact for clients after onboarding, helping them maximize the potential of GreenAcre’s platforms. This position requires patience, empathy, and strong communication skills, as you will often translate complex technical information into simple solutions for clients.
Key Responsibilities
- Act as the primary contact for assigned clients and maintain ongoing relationships.
- Conduct regular check-ins to understand customer needs and usage patterns.
- Assist clients in troubleshooting platform issues and guide them through resolutions.
- Collaborate with the development and support teams to address recurring challenges.
- Analyze client data and recommend best practices to improve efficiency.
- Organize webinars or training sessions for client education.
- Create customer documentation, FAQs, and product update bulletins.
- Proactively identify at-risk accounts and develop retention strategies.
Qualifications and Experience
- Bachelor’s degree in Business Administration, Computer Science, Marketing, or a related field.
- 2–4 years of experience in customer success, account management, or support roles.
- Excellent written and verbal communication skills.
- Familiarity with CRM platforms like HubSpot, Zoho, or Salesforce.
- Tech-savvy and comfortable learning new tools quickly.
- Ability to manage multiple accounts and prioritize workloads effectively.
- Strong problem-solving attitude with empathy toward customers.
Career Growth Opportunities
- Opportunity to advance into Customer Success Management or Product Specialist roles.
- Gain hands-on experience in software-as-a-service (SaaS) environments.
- Access to professional development training and certifications.
Salary & Benefits
- Competitive salary range of ₦250,000 – ₦400,000 monthly.
- Internet data reimbursement and health insurance coverage.
- Paid leave, annual performance bonuses, and remote work flexibility.
- Access to mentorship programs and tech upskilling workshops.
How to Apply
Interested applicants should send their CV and cover letter to jobapp306@gmail.com with the subject line: Application – Remote Customer Success Specialist (GreenAcre Technologies).
Application Deadline: 25th October 2025
Final Note
GreenAcre Technologies believes that every customer is a partner in innovation. If you are passionate about solving problems, improving client satisfaction, and helping small businesses succeed through technology, this role is for you.