As more Nigerian businesses adopt digital solutions, Software-as-a-Service (SaaS) companies are rapidly becoming essential partners in driving growth and efficiency. Ensuring that clients get maximum value from these platforms is the role of a Customer Success Manager. CloudWorks Africa, a Nigerian SaaS provider specializing in cloud-based business management tools, is hiring a Remote Customer Success Manager to help its clients achieve long-term satisfaction and retention.
CloudWorks Africa provides cloud-based solutions including project management software, HR platforms, and digital invoicing systems. With a growing client base across Nigeria and West Africa, the company is committed to building strong customer relationships while continuously improving its products. The Customer Success Manager will be central to achieving this mission.
Job Summary
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Job Field: Customer Service / Account Management / SaaS
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Qualification: BA/BSc/HND in Business Administration, Communications, or related field
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Experience: 3–5 years in customer success, account management, or client relations (preferably in SaaS)
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Location: Remote (Nigeria)
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Salary Range: ₦300,000 – ₦450,000 monthly
Job Description
The Remote Customer Success Manager will serve as the primary point of contact for CloudWorks Africa’s clients. They will ensure smooth onboarding, resolve challenges, and proactively help customers unlock the full potential of the company’s SaaS solutions.
Key Responsibilities
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Manage client onboarding, training, and account setup processes.
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Build strong, long-term relationships with clients to promote retention and renewals.
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Analyze customer usage data to identify opportunities for upselling or product improvements.
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Act as a liaison between customers and product development teams.
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Create customer success plans to track progress and outcomes.
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Resolve customer issues promptly while ensuring a positive experience.
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Conduct regular check-ins and performance reviews with clients.
Skills and Competencies
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Excellent communication and relationship-building skills.
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Strong problem-solving and conflict-resolution abilities.
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Experience working with CRM tools and customer support platforms.
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Knowledge of SaaS business models and customer lifecycle management.
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Ability to work independently in a remote setting.
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Strong analytical mindset with attention to detail.
Career Overview
Customer success is an emerging career field in Nigeria, especially within SaaS companies. Professionals in this space bridge the gap between sales and product delivery, ensuring clients remain satisfied and loyal. This makes it one of the most critical roles in driving business sustainability.
Career Growth Opportunities
At CloudWorks Africa, the Customer Success Manager role is designed to grow into leadership positions such as Senior Customer Success Manager, Head of Customer Experience, or Director of Client Relations. The company provides continuous training and mentorship to support career progression.
Salary & Benefits
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Monthly salary between ₦300,000 – ₦450,000.
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Remote work flexibility.
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Access to health benefits and performance bonuses.
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Training and certification support in SaaS management.
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Opportunity to work in a fast-growing Nigerian tech environment.
Who Should Apply?
This position is best suited for individuals who enjoy working directly with clients, have strong interpersonal skills, and are passionate about helping businesses succeed through technology. Applicants who are proactive, empathetic, and results-driven will thrive in this role.
How to Apply
Interested candidates should send their CV and cover letter to jobapp306@gmail.com with the subject line: Application – Remote Customer Success Manager (CloudWorks Africa).
Only shortlisted candidates will be contacted.