Remote Call Center Agent at Connect360 Support Services

Job Summary

• Job Title: Remote Call Center Agent

• Qualification: OND/HND/Bachelor’s degree in any discipline (Customer Service experience preferred)

• Location: Remote (Nigeria)

• Experience: 1–3 years in customer support, call handling, or telemarketing

• Job Field: Customer Service / Support

• Salary Range: ₦120,000 – ₦180,000 monthly

• Application Deadline: November 12, 2025

About the Company

Connect360 Support Services is a Nigerian outsourcing company that provides customer care, technical support, and call center operations for telecom companies, fintechs, and e-commerce platforms. The company has a reputation for delivering exceptional customer experiences through trained professionals who handle inquiries, complaints, and product support with empathy and efficiency.

Role Overview

The Remote Call Center Agent will be the first point of contact for customers, handling phone calls, emails, and chat inquiries. This role requires excellent communication skills, patience, and problem-solving ability to ensure customer satisfaction and retention.

Key Responsibilities

• Answer customer inquiries via phone, email, or chat.

• Resolve complaints and escalate unresolved issues to supervisors.

• Provide accurate product and service information.

• Document customer interactions and feedback in CRM systems.

• Meet daily call handling and customer satisfaction targets.

• Maintain professionalism and empathy in all interactions.

• Follow company scripts, policies, and procedures.

Required Skills and Qualifications

• OND, HND, or Bachelor’s degree in any field.

• 1–3 years of customer service or call center experience.

• Strong communication and listening skills.

• Basic computer literacy and ability to use CRM software.

• Ability to remain calm under pressure.

• Fluency in English (knowledge of local languages is an advantage).

Desirable Attributes

• Prior experience in telecom, fintech, or e-commerce call centers.

• Ability to multitask and work with minimal supervision.

• Good problem-solving and negotiation skills.

• Customer-focused mindset.

Benefits of Working with Connect360 Support Services

• Competitive monthly salary with bonuses for top performers.

• Flexible remote working shifts.

• Internet and phone allowance.

• Opportunities for promotion into supervisory roles.

• Continuous training in customer relationship management.

Career Growth Prospects

This role can grow into Customer Service Team Lead, Call Center Supervisor, or Customer Experience Manager. With Connect360’s international partnerships, agents may also transition into global virtual assistant or remote support specialist roles.

Application Process

Applicants should prepare:

1. Updated CV.

2. A short voice recording (30 seconds) introducing themselves in English.

3. A cover letter highlighting previous customer service experience.

How to Apply

Send your application to: jobapp306@gmail.com 
with the subject line: “Application – Remote Call Center Agent”

Shortlisted candidates will be invited for a virtual voice interview and system check.

Final Thoughts

This position at Connect360 Support Services is perfect for individuals who enjoy helping people, solving problems, and working in a fast-paced environment. It’s an excellent entry point into remote customer service careers with room for growth.