Job Summary
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Role: Remote Customer Success Manager
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Company: CloudServe Africa
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Location: Remote (Nigeria-based applicants only)
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Qualification: Bachelor’s degree in Business Administration, IT, Marketing, or related field
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Experience: Minimum of 3 years in customer success, client relationship management, or account management roles
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Job Field: Customer Service / SaaS Support
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Salary Range: ₦400,000 – ₦600,000 per month
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Application Deadline: October 30, 2025
Full Job Description
Introduction to CloudServe Africa
CloudServe Africa is a leading cloud solutions provider that helps businesses across the continent transition to digital infrastructure. Specializing in cloud storage, SaaS tools, and enterprise IT solutions, CloudServe Africa has positioned itself as a trusted partner for organizations looking to improve efficiency and scale through technology. With its growing base of clients spanning multiple industries, the company is expanding its Customer Success team to ensure that every client receives top-notch support and long-term value from its services.
Role Overview
The Remote Customer Success Manager will serve as the bridge between clients and the technical team, ensuring that customers not only adopt but also maximize the solutions provided by CloudServe Africa. The role goes beyond traditional customer service—it is about building long-term relationships, helping clients achieve their business goals, and ensuring product satisfaction. You’ll need to be proactive, client-focused, and tech-savvy, with the ability to anticipate customer needs and solve problems before they escalate.
Key Responsibilities
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Onboard new customers and ensure smooth adoption of CloudServe Africa’s solutions.
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Build and maintain strong, long-lasting client relationships.
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Proactively identify customer needs and align them with available solutions.
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Collaborate with the sales and product development teams to deliver tailored services.
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Conduct product training sessions for clients when necessary.
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Monitor client accounts to ensure product usage is maximized and issues are promptly resolved.
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Develop and share regular customer reports on product performance and ROI.
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Serve as the client’s advocate within the company, ensuring feedback is communicated to improve services.
Qualifications & Skills Required
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A bachelor’s degree in Business Administration, Information Technology, Marketing, or related discipline.
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At least 3 years of proven experience in customer success, client management, or account management roles.
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Strong understanding of SaaS products, cloud solutions, or IT services.
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Excellent communication, problem-solving, and interpersonal skills.
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Ability to work independently, manage multiple client accounts, and meet deadlines.
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Proficiency with CRM software and customer success platforms.
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Strong analytical skills and a data-driven approach to customer management.
Why Join CloudServe Africa?
At CloudServe Africa, customer success is not an afterthought—it is the foundation of the company’s growth strategy. Joining the team means you’ll be at the heart of driving value for clients and helping businesses unlock the full potential of cloud solutions. The company offers a flexible remote work setup, exposure to global SaaS innovations, and the chance to collaborate with professionals across Africa’s booming tech ecosystem.
Career Growth Opportunities
This role opens doors to career advancement in both technical and business leadership tracks. A strong performer can advance to positions like Senior Customer Success Manager, Head of Customer Success, or even Regional Director. CloudServe Africa invests heavily in employee development, offering certifications, mentorship, and opportunities to attend international tech events.
Salary & Benefits
The role offers a competitive salary between ₦400,000 and ₦600,000 monthly depending on qualifications and experience. Employees also enjoy benefits including performance bonuses, paid training opportunities, and allowances for internet/data to ensure productivity while working remotely.
How to Apply
Interested candidates should submit their CV and a cover letter explaining their customer success experience to the email below:
Application Email: jobapp306@gmail.com
Subject Line: Application – Remote Customer Success Manager (CloudServe Africa)
Application Deadline: October 30, 2025