- Job Type – Full Time
- Qualification – BA/BSc/HND , OND , Secondary School (SSCE)
- Experience – 0 – 1 years
- Location – Lagos
- City – Ikeja
- Job Field – Customer Care
- Salary Range – ₦100,000 – ₦150,000/month
About Careers Verified
At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem-solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.
The Post-Loan Collection Officer is responsible for managing and recovering overdue loan payments from customers. This role ensures timely repayment of loans while maintaining a positive customer relationship and adhering to all company policies and regulatory guidelines.
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Key Responsibilities:
- Monitor and follow up on assigned delinquent accounts to ensure timely loan recovery.
- Contact borrowers via phone calls, emails, SMS, and physical visits to negotiate repayment plans.
- Maintain accurate records of interactions and repayment agreements with customers.
- Conduct field visits to trace and recover overdue payments from defaulting clients.
- Collaborate with legal or recovery agents for escalated recovery cases where necessary.
- Recommend accounts for write-off or legal action where recovery is impossible.
- Analyze reasons for loan defaults and recommend strategies to reduce future delinquencies.
- Provide periodic reports on portfolio performance, recovery efforts, and challenges.
- Maintain strict confidentiality of client financial records.
- Ensure compliance with internal credit policies, regulatory guidelines, and ethical standards.
Key Performance Indicators (KPIs):
- Portfolio at Risk (PAR) reduction rate
- Recovery rate of delinquent loans
- Number of successful repayment agreements secured
- Timeliness of follow-ups and reports
- Client satisfaction and retention rate (post-recovery)
Skills:
- Strong communication and negotiation skills
- Proficiency in Microsoft Office and loan management software
- Ability to work under pressure and meet deadlines
- Good understanding of credit risk and recovery processes
- High level of integrity and professionalism
- Must have an Android Phone
- Should reside within Ikeja and its environs
Method of Application
Interested and qualified? Go to Careers Verified on forms.gle to apply