Join Empower: Help Redefine the Future of Finance
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About Empower
Empower is on a mission to revolutionize the traditional financial system — one that has often left millions behind. By offering smarter financial tools powered by inclusive technology, we’re giving people the chance to access fair credit, get the cash they need, and take control of their financial future.
We use advanced machine learning to evaluate creditworthiness in a broader, more inclusive way. Our innovative products — including Cash Advance, the Thrive line of credit, and Petal credit cards — are designed for real people and real needs.
Empower’s momentum continues to gain recognition:
- Ranked #65 on the Inc. 5000’s Fastest-Growing Private Companies (our third year in the top 100!)
- Named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024
- Listed among America’s Best Startup Employers
- Featured by Fast Company for the Thrive product as one of the Next Big Things in Tech
Backed by top-tier investors like Sequoia Capital, Blisce, and Icon Ventures, Empower is growing fast — and looking for passionate people to grow with us.
Now Hiring: AI Support Specialist
We’re seeking an AI Support Specialist who’s ready to make an impact. This is a key role on our Customer Operations team, where you’ll be responsible for overseeing the performance of our AI Agent and ensuring it delivers fast, accurate, and helpful support to our users.
AI is at the heart of how we scale our customer service without sacrificing the human touch. You’ll help shape how our AI tools work, improve customer experiences, and make real-time enhancements that benefit millions.
What You’ll Do
- Optimize our AI Agent to resolve customer issues efficiently and accurately
- Analyze conversations and data to detect recurring issues and recommend fixes
- Collaborate with Product, Engineering, and Support teams to roll out impactful improvements
- Prioritize automation opportunities based on real customer interactions
- Suggest updates to content, workflows, and system integrations to enhance usability
- Monitor AI performance and share key insights with internal teams
- Help shape our customer experience strategy beyond just AI functionality
Who You Are
- 4+ years of experience in customer support, experience design, or operations
- Experience in fintech is a plus, but not mandatory
- Proven track record of success in cross-functional team projects
- Excellent communication and analytical thinking skills
- Skilled in managing enterprise-grade conversational AI platforms
- Comfortable working with data visualization tools or customer support analytics
- Familiarity with APIs and a basic understanding of system integrations
- Bonus: Experience with version control tools (like Git) or a basic coding background
Our Interview Process
- Introductory Call: A chat with our recruiter to get to know you and your goals
- Manager Interview: Deep dive into your experience and the role
- Skill Assessment Panel: Meet team members and showcase your problem-solving skills
- Executive Interview: Final discussion with our CFO about your future at Empower
Don’t meet every qualification? If this role excites you and you’re eager to grow, we’d still love to hear from you!
What We Offer
- Competitive Compensation: Salary and equity packages that reflect your value
- Full Health Coverage: Medical, dental, vision, and life insurance at 100% employer-paid rates
- Remote Work: Flexible, remote-first environment with a strong focus on outcomes
- Team Retreats: Company-wide offsites twice a year (past locations include San Diego, Vail, and Flagstaff)
- Career Growth: A high-impact role with a clear path for advancement in a fast-growing company
- Work-from-Home Support: Generous reimbursement to help you set up your home office
The Empower Culture
We call it The Empower Way — a culture rooted in bold ideas, strong ownership, and a deep commitment to diversity and inclusion. We welcome fresh perspectives, encourage open dialogue, and believe in the power of teamwork. If you’re someone who leads with curiosity, strives for excellence, and is motivated by making a difference — you’ll feel right at home here.
Apply Now & Help Us Build a More Inclusive Financial Future
Ready to be part of a company that’s helping millions rewrite their financial stories? Explore our open roles and join us in building financial tools that work for everyone — not just the privileged few. CLICK HERE TO SEND APPLICATION
