SwiftServe Logistics, a Nigerian-based logistics and delivery solutions company, is hiring a Remote Customer Experience Manager to join its fast-growing operations team. The company specializes in last-mile delivery, supply chain optimization, and e-commerce logistics, serving both small businesses and large enterprises. This role is ideal for professionals with strong customer service, management, and problem-solving skills who want to drive customer satisfaction in a fully remote setting.
Job Summary
- Job Title: Remote Customer Experience Manager
- Company: SwiftServe Logistics
- Location: Remote (Nigeria-based applicants only)
- Job Type: Full-time, Remote
- Job Field: Customer Service / Operations
- Qualification: BA/BSc/HND in Business Administration, Communications, or related fields
- Experience: 4–6 years in customer service or operations, with at least 2 years in a supervisory role
- Salary Range: ₦300,000 – ₦450,000 per month
- Application Deadline: November 22, 2025
- Application Email: jobapp306@gmail.com
Job Description
As a Remote Customer Experience Manager at SwiftServe Logistics, you will lead the customer support team, ensure seamless resolution of customer inquiries, and implement strategies that improve client satisfaction and loyalty. You will serve as the primary link between customers and operations, analyzing feedback to optimize delivery processes and service standards.
Key Responsibilities
- Supervise and mentor the remote customer support team.
- Monitor customer interactions to ensure high service quality.
- Resolve escalated issues efficiently, maintaining professionalism.
- Collect and analyze customer feedback to improve logistics services.
- Collaborate with operations teams to address recurring challenges.
- Develop customer retention strategies and loyalty programs.
- Create reports on customer satisfaction and recommend improvements.
Qualifications and Skills
- Degree in Business Administration, Communications, or related fields.
- 4–6 years of customer service or client relations experience.
- Proven leadership or supervisory experience in a customer-facing role.
- Strong communication, problem-solving, and conflict-resolution skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to manage a remote team effectively.
Career Growth Opportunities
This position offers opportunities for progression into roles such as Head of Customer Experience or Operations Director. As SwiftServe Logistics expands nationwide, the role provides exposure to high-level operational strategy and cross-industry partnerships, strengthening career prospects in logistics and management.
Salary and Benefits
- Competitive monthly salary of ₦300,000 – ₦450,000.
- Remote work structure with flexible schedules.
- Performance-based bonuses and annual salary reviews.
- Paid leave, health insurance, and wellness benefits.
- Continuous professional training and development opportunities.
How to Apply
Qualified candidates should send their CV and cover letter to jobapp306@gmail.com with the subject line “Application – Remote Customer Experience Manager (SwiftServe Logistics)”. The deadline for applications is November 22, 2025.
This is a rewarding opportunity for experienced professionals who want to play a crucial role in shaping customer satisfaction within Nigeria’s fast-paced logistics industry.