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Location: Lagos, Nigeria
Employment Type: Full-Time
Qualification: BSc / HND
Industry: Customer Service / Manufacturing
Category: Customer Care Jobs
Are you passionate about providing excellent customer service and fluent in both Igbo and English? Here’s your chance to join one of Nigeria’s top beverage companies.
7up Bottling Company Ltd stands as a leading force in Nigeria’s manufacturing industry, proudly producing and distributing some of the nation’s most beloved soft drinks. Our iconic lineup includes household favorites like Pepsi, 7up, Mirinda, Teem, Lipton Ice Tea, Mountain Dew, Aquafina premium water, and H2oH!.
With nine ultra-modern bottling plants strategically located across Nigeria, our operations are built on efficiency, quality, and innovation. As we continue to grow, we are looking for dedicated professionals to be part of our customer care team.
Job Description:
As a Customer Service Representative, you’ll be the voice of the company—interacting directly with customers and ensuring they receive exceptional support. You’ll handle inquiries, resolve complaints, and contribute to a smooth and positive customer experience across all service channels.
Key Responsibilities:
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Respond promptly to customer inquiries about products and services
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Resolve complaints professionally and efficiently
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Offer support via phone, email, and other customer contact platforms
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Escalate unresolved or complex issues to the appropriate team
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Document and report customer feedback and insights
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Actively participate in improving customer satisfaction and service delivery
Qualifications:
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A Bachelor’s Degree (BSc/HND) in Business Administration or any relevant field
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Minimum of 2 years’ experience in a customer-facing role, preferably within a manufacturing or FMCG environment
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Must be fluent in both Igbo and English
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Proficient in using Microsoft Office tools and customer service software
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Must be flexible and open to rotational or shift-based work schedules
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Strong communication and interpersonal skills
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A solid understanding of customer service practices and performance standards
Why Join Us?
At 7up Bottling Company, you’ll be part of a dynamic and inclusive team that values excellence, growth, and customer satisfaction. We offer a professional environment where your voice matters and your work makes a difference.
How to Apply
If you’re a proactive, bilingual professional who thrives on helping others, we’d love to hear from you.
Send your CV to careers@sevenup.org
Subject Line: Customer Service Representative (Igbo & English Speaking)
Application Deadline: May 21, 2025